AE Techron Service Agreement
Non-Serviceable Product: AE Techron accepts no responsibility for non-serviceable product sent in for repair. It is the owner’s responsibility to ensure their product is serviceable prior to sending it to the factory. Amplifier input cards and owner add-ons are included in this clause.
Warranty Repairs for AE Techron Products: All units under warranty will be serviced free of charge. AE Techron also will bear the cost of one-way surface freight shipping within the United States. Purchaser must bear the expense of shipping the product between any foreign country and the port of entry in the United States and all taxes, duties, and other customs fees for such foreign shipments.
Warranty Repairs for Crown Products: All expenses in remedying the defect of a unit under warranty, including surface shipping costs in the United States, will be borne by Crown. (You must bear the expense of shipping the product between any foreign country and the port of entry in the United States including the return shipment, and all taxes, duties, and other customs fees for such foreign shipments.) Final determination of a unit’s warranty status will be made by Crown, and if a unit is determined to be out of warranty, the customer is liable for all costs incurred for the unit’s repair, including shipping charges.
Immediate Repair Service: Our Immediate Repair Service with an agreed not-to-exceed cost has the advantage of giving you the quickest repair time at the lowest repair cost, while permitting you to tell us at what point not to proceed.
If a unit is received with a not-to-exceed repair amount that, after diagnosis, is determined not to be adequate to cover anticipated costs for the repair, AE Techron will contact you with an estimate of expected repair cost. You will be given the option to accept or decline this new repair cost. If you decline, you will be charged a $75 estimate fee and can have the unit returned to you, or we can dispose of the unit for you.
Estimate Requests: The charge for estimates is non-refundable, even if the customer chooses not to have the product repaired. If the repair estimate is rejected, the unrepaired unit will be returned at the customer’s request, or will be disposed of by AE Techron.
All repair estimates must be approved or rejected within 30 days. Units still in the possession of AE Techron after 30 days of the estimate will be considered abandoned and become the property of AE Techron.
An estimate represents the approximate repair cost. If the total repair charges do not exceed 10% of the estimate provided, the technician will continue with the repair. You will be notified of the final cost after your unit is repaired. If the total repair charges exceed the estimate by 10% or more, you will be notified of the findings and approval will be required before the technician finishes the repair.
Payment Terms: Payment is due at the time of service. Payment can be made via major credit card or Paypal. Companies or entities that anticipate repairs of five or more units per year and established AE Techron customers can apply for Net 30 payment terms. Download our credit application here.
Warranty on Service: We warranty all parts replaced on your product for 90 days after the repair is completed.
Shipping Requirements: AE Techron is not responsible for damage caused by poor packaging. Damage caused by poor packaging is not covered under warranty. If possible, units should be returned using the original factory packaging. Replacement packaging also can be ordered from AE Techron for a nominal fee.
Every effort will be made to repair shipping damage, but additional costs may be incurred. Shipping instructions are available upon request; they can also be found in your owner’s manual. AE Techron reserves the right to determine the cause of damage.