Service and Support

Technical Support

Our technical support staff can help with product setup, configuration and operation. When there's a problem with product operation, we can help troubleshoot and correct the problem or refer your product for servicing, if needed.

Technical Information

Technical articles about AE Techron Products White Papers

Aids for determining effective load and output power requirements Tools

Manuals, schematics and technical information for discontinued Techron and AE Techron products Legacy

Contact Technical Support:

You can reach our Technical Support department M-F, 8AM - 5PM, US Eastern time. We will respond to all inquiries within one business day.

Voice

Call Technical Support at +1 574-350-2396.

Email

Contact:
or use our Contact Form. Contact us

FAQs

Questions about product settings and adjustments Settings & Adjustments

Questions about faults and warning messages Faults & Warnings

Questions about multi-amp applications Multiamp Applications

Questions about capabilities and applications Capabilities & Applications

Questions about coupling transformers Coupling Transformers

Service

We provide fast and accurate servicing and repair for most Techron and AE Techron branded products. When a product must be returned for service, you can be confident that the needed repairs will be done quickly and completely. Typical service times are 3 weeks or less. We'll make sure your unit is back to work as soon as possible.

World-wide Service

AE Techron Authorized Service Centers are available in Europe and Asia for customers in those areas. These Service Centers can provide most repair services for current AE Techron products.
Find an Authorized Service Center near you: Service Centers

Factory Service:

Complete servicing and repair for most Techron and AE Techron branded products can be obtained from our Factory Service department at our Elkhart, IN headquarters. Phone or email our Service Coordinator to begin the return process (available M-F, 8AM -5PM, US Eastern time). Or you can complete our online Service Request form anytime.

Voice

Call our Service Department at +1 574-350-2393.

Email

Contact:
or use our Contact Form. Contact us

Service Request Form

Complete a Return Authorization Request to return your product for factory servicing. Return Request

Service Information

New Product Warranty (pdf format) Warranty
Terms and Conditions for Factory Service (pdf format) Terms & Conditions

Questions & Answers

Any current and most discontinued product carrying the Techron or AE Techron brand can be serviced through our Factory Service Center. The following discontinued models have limited service support due to problems with parts availability: 7560, 7562, 7570, 7572. Our world-wide Authorized Service Centers can provide most repair services for current AE Techron products.
We do not have a flat rate for repair. Because of the wide range in repair costs (from a broken wire to a complete rebuild), it is difficult to come up with a price that would be fair. Instead, at the time of your initial contact, we can provide typical repair costs for your model. We also can accept a P.O. listing a "not to exceed" amount. If you prefer, for a $75 evaluation fee, we will examine the unit and give you a guaranteed repair cost. The $75 fee will be applied to the final repair costs for your unit.
Once your product arrives at our factory, we take care of the rest of the charges including return shipping and a new shipping container if needed. View the complete AE Techron 1-Year Warranty here (pdf format): Warranty
For customers located in Europe and Asia, we have Authorized Service Centers in those areas. Click here to find an Authorized Service Center near you. Service Centers
Plus, customers located anywhere in the world can always send their product to AE Techron Factory Service.
Typically 3-4 weeks or less.
Yes. Typically we can turn around your repair quicker if requested. Rush rate service is available for a nominal additional charge of $20 per hour. We cannot always guarantee rush status depending on parts availability and the extent of the repair. Please request rush rate at the time of your RMA request.

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